Say, it’s only a paper moon, Sailing over a cardboard sea, But it wouldn’t be make believe, If you believed in me. -Billy Rose, recorded by Ella Fitzgerald, 1938 A Tech Writer Talks Make Believe — and Keeping the Windows Closed One of my best writing teachers told me to use allegory whenever possible. Draw inferences. Try something new. She used to…

OK, you got us. We were sitting around one night and liked the way it sounded: like “factoid,” but instead of being a useless piece of trivia, it is a Q and A nugget of informational goodness with at times some of our humor thrown in (or occasionally, dark humor)…

A FAQ is a grouping of the most commonly asked questions and answers for a particular topic. You have to admit, a term like FAQ begs the question: what is a FAQ? A FAQ is a grouping of the most commonly (aka “frequently”) asked questions and answers for a particular…